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2024 Vol.12, Issue 1 Preview Page

Research Article

The Effect of Positive Psychological Capital on Emotional Exhaustion and Rapport : The Mediating Effect of Emotional Labor

긍정심리자본이 정서적 소진 및 라포르에 미치는 영향 : 감정노동의 매개효과를 중심으로

Joon-Hwan Kim1 and Seokjin Im2

김준환1, 임석진2

1Lecturer, Department of Business Administration, University of Seoul
2Professor, Department of Computer Engineering, Sungkyul University
1서울시립대학교 경영학부 강사
2성결대학교 컴퓨터공학과 교수
31 March 2024. pp. 55-63
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Abstract
본 연구는 목회자의 긍정심리자본과 감정노동이 정서적 소진 및 라포르에 어떤 영향을 미치는지 검증하는데 목적이 있다. 이를 위해, 목회자 188명을 대상으로부터 수집한 자료를 바탕으로 구조방정식모형(SEM)을 통해 실증적으로 분석한 결과는 다음과 같다. 첫째, 목회자의 긍정심리자본은 심층연기 및 표면연기에 유의한 정적 영향을 미치는 것으로 나타났다. 둘째, 심층연기는 정서적 소진에 유의한 영향을 미치지 않는 것으로 나타났으며, 표면연기는 정서적 소진에 유의한 정(+)의 영향을 미쳤다. 셋째, 심층연기와 표면연기도 라포르에 유의한 정적 영향을 미치는 것으로 나타났다. 넷째, 심층연기와 표면연기는 긍정심리자본과 정서적 소진 및 라포르 간의 관계를 유의하게 매개했으나, 심층연기는 긍정심리자본과 정서적 소진에 유의하게 매개되지 않았다. 끝으로 본 연구는 목회자의 감정노동을 관리하고 긍정심리자본과 라포르를 촉진하는 방안이 필요하다는 것을 시사한다.
The purpose of this study is to verify how a pastor's positive psychological capital and emotional labor influence emotional exhaustion and rapport. Based on data collected from 188 pastors, the results analyzed empirically through Structural Equation Modeling (SEM) are as follows. Firstly, it was found that a pastor's positive psychological capital has a significant positive impact on both deep acting and surface acting. Secondly, deep acting was not found to have a significant negative impact on emotional exhaustion, while surface acting was found to have a positive impact on emotional exhaustion. Thirdly, both deep acting and surface acting had significant positive effects on rapport. Fourthly, while both deep acting and surface acting mediated the relationship between positive psychological capital and emotional exhaustion as well as rapport, deep acting did not significantly mediate the relationship between positive psychological capital and emotional exhaustion. In conclusion, this study suggests the need to manage pastors' emotional labor and promote positive psychological capital and rapport.
Keywords
Pastor
Positive psychological capital
Emotional labor
Emotional exhaustion
Rapport
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Information
  • Publisher :The Society of Convergence Knowledge
  • Publisher(Ko) :융복합지식학회
  • Journal Title :The Society of Convergence Knowledge Transactions
  • Journal Title(Ko) :융복합지식학회논문지
  • Volume : 12
  • No :1
  • Pages :55-63
  • DOI :https://doi.org/10.22716/sckt.2024.12.1.006
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